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On Point
Frequently Asked Questions
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What types of animals do you have experience with?I grew up around all kinds of animals, including horses, cats, chickens, rabbits, and dogs. As an adult, I've always owned at least one dog and have lived with cats for over 10 years. So while the majority of my experiance is with cats and dogs, I am always open to discussing care for other animals should the need arise.
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Do you have any training or certifications in pet care?Yes! I have been certified in Fear Free practices, am certified in pet first aid and CPR, and am a member of the Alberta Fear Free Alliance.
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Who looks after your pets while you're caring for client's pets?I am fortunate enough to have a household filled with both people and pets. You can trust that while I'm caring for your pets, mine will receive the same level of pampering back at home from the humans I live with.
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How do you address behavioral issues with clients' pets?I prioritize positive reinforcement with a balanced touch of authority. I firmly believe in providing structure, teaching manners, and setting boundaries while also rewarding positive behaviors. It's important to note that I DO NOT and WILL NOT use prong collars, choke chains, shock collars, or subscribe to the 'alpha dog' mentality in my approach with your pets. It is worth noting that I am NOT a trainer, but should you need additional help for your pet, I can provide you resources.
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Are you insured?Absolutely. I am a licensed and insured business.
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How do you manage medical emergencies?I've developed comprehensive questions to gather essential information about your pet, including a veterinary form outlining our medical authority while they're under my care. Please note that in the event of an emergency, I will always prioritize contacting you (the client) as my first step, followed by your designated emergency contacts to discuss the best course of action.
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Do you have references?Yes, indeed! You can check out reviews of my services on our Facebook page and on my Google profile. Additionally, if you need further reassurance, I'm happy to connect you directly with some of my clients who have kindly offered to serve as references for me.
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What services do you offer?Currently, I offer drop in visits, 2 different styles of walks, overnights, and in home nail trims.
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What are you rates?My rates depend on what specific service you're needing, where you're located, and how many pets you have. To get a free quote, please contact me.
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Do you offer boarding services in your home?Unfortunately, the City of St Albert does not allow the operation a boarding facility or daycare from a private residence. So all services are provided exclusively from your home to ensure your pets' comfort and familiarity.
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Can I meet you before paying for a service?Certainly! In fact, scheduling a meet and greet is mandatory for all new clients, and the best part is, it's complimentary. This ensures that both you and your pets feel at ease with my presence in your home.
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How can I schedule your services?New clients are asked to arrange a phone consult to go over details and ensure that it seems like we'd be a good fit. Please contact me at onpointpetsitting2024@gmail.com If you're already a client, you can request services through your client portal.
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How frequently do you provide updates during visits?As part of my standard practice, I aim to update clients at least once a day or at the end of each scheduled visit (depending on the service). You can expect to receive a comprehensive report through your online portal, often accompanied by photos and videos for added peace of mind.
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Do I have to supply the sitter with food for overnight bookings?While treats are appreciated, they're not necessary. You can expect me to bring our own food and most toiletries with me if staying overnight. I just kindly ask that there's space made in your fridge, freezer, and a cupboard for my essentials during my stay.
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Is there anything I should do to prepare for your service?I kindly request that your home be clean and sanitary to uphold the health and safety of both your pets and myself.
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